The Legal Stuff
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We want this policy to reassure you that we are completely committed to keeping your information safe, but if you have any questions you want to ask us, please email us at email@example.com or write to us at Eternal Jewellery, Palins Way, Stifford Clays, Essex, RM16 2UT
When shopping with us and using this website, the data controller is Eternal Jewellery UK
This includes the use of a technology service , which collects behavioural and device data (e.g. how much time is spent on certain pages, device type, browser information etc.). we will never ever use this information to identify individual users or to match it with further data on an individual user.
All the Cookies we use do not contain any personal or confidential information.
Cookies are small text files used by websites to log information and enable certain functionality.
Some of the cookies we use are essential to make the website work properly and enable you to shop online. Without these your experience of our website would be very restricted.
Some of the cookies we use are placed by third party services that appear on our pages and help to provide you with personalised content and ads, on this site and across other websites you visit.
You can at any time change or withdraw your consent from the Cookie Declaration on our website. Please state your consent ID and date you visited our website if you contact us regarding your consent.
Sharing your information
We will never sell your personal information, but there are occasions where we need to share it with trusted third parties, in order to meet our obligations to you and provide certain services.
What types of third parties do we share your data with?
Couriers and delivery partners, so we can send your order to you
Fraud prevention services, to protect you and us from fraud
Payment providers who we partner with for payment services,
Technology partners that help service our website and key business systems
Other service agencies who we carefully select to provide support for things like advertising and marketing
Any third party that requires us to disclose personal information in order to comply with legal, regulatory and statutory obligations, such as a law enforcement agency
Please be assured that when we outsource any processes, we ensure that these companies have adequate security measures in place. We’ll also require them to comply with privacy principles as part of our contract with them.
When using our website, we also use third-party tracking services to help monitor advertising and sometimes, to personalise the ads you see on other sites.
Store & Protect your information
The security of your data is extremely important to us and we have various measures in place to ensure we’re doing all we can to protect it.
All details held in the ‘my account’ section of the website (for registered customers) are password-protected.
We serve all of our pages securely using the https secure technology to encrypt the data you enter and prevent unauthorised access.
Payments are collected securely by Wix and Third party vendors, we do not retain any payment information.
Keeping your information
We’ll retain your information for as long as is required to carry out the relevant services it was collected for, or for as long as you keep your account with us.
You have various rights over the personal information we hold about you.
You can request to access the data.
You can correct any incorrect or incomplete information we hold.
You can request that we delete, remove or stop processing your data.
You can withdraw your consent, or change your preferences, for Marketing communications.
If you wish to do any of these things you can contact our customer services team
Opting out of Marketing Communications
You can opt out at any time by doing one of the following:
If you’re registered online, you can login to your account and change your preferences.
You can click the ‘unsubscribe’ link in any of our Marketing emails.